The Joint Admissions and Matriculation Board has introduced a one-time service for candidates who have lost access to the telephone numbers or email addresses linked to their JAMB profiles.
The new arrangement took effect on Monday, September 21, 2026, and is designed to assist candidates who can genuinely no longer access their registered GSM numbers or email accounts.
Under the revised policy, affected candidates can request changes to their registered phone numbers, email addresses or both through designated JAMB Computer-Based Test centres, including applicable state offices.
JAMB said the process would involve strict identity and biometric verification to ensure that only genuine candidates can alter their records.
The Board also stressed that the service can only be accessed once, making it important for candidates to ensure that the new contact details they provide are active and accessible.
Candidates have been advised to use only authorised JAMB centres and avoid individuals or unofficial channels offering to process the changes on their behalf.
The policy review follows improvements in JAMB’s identity authentication and biometric verification systems, which the Board said have strengthened the security of candidates’ records.
The development is expected to help candidates who have been unable to access important JAMB services because they lost their registered SIM cards or email accounts.
JAMB said the measure is intended to provide a controlled way for genuine candidates to recover access while protecting their profiles against fraud and unauthorised changes.